Shipping Policy
At Wellesa, we aim to deliver your order quickly, safely, and efficiently. Please review our shipping terms below:
๐ Order Processing Time
All orders are processed within 1โ2 business days (excluding Sundays & public holidays).
You will receive a confirmation email with tracking details once your order is dispatched.
๐ฆ Shipping Coverage
We currently ship across all serviceable pin codes in India through our trusted courier partners.
๐ Delivery Time
Metro Cities: 2โ4 business days
Tier 2/3 Cities & Towns: 4โ7 business days
Remote Locations: 7โ10 business days
Note: Delivery timelines may vary during festive periods or due to unforeseen logistics delays.
๐ฐ Shipping Charges
Prepaid Orders: Free shipping on orders above โน499
COD Orders: โน49 shipping fee may apply
Final shipping cost (if any) is displayed at checkout
๐งพ Cash on Delivery (COD)
COD is available on most orders up to โน5,000
Please ensure availability to accept the order and make payment at delivery
Repeated COD rejections may lead to account restrictions
๐ Tracking Your Order
Once your order is shipped, you will receive:
SMS/Email with your tracking link
You can also track your order anytime from My Account > Orders on our website
โ Delays & Issues
If your order is delayed, damaged in transit, or shows “Delivered” but hasn’t arrived:
Contact us at support@mywellesa.com with your order ID
Weโll assist you with investigation/resolution within 24โ48 hours
๐ฌ Incorrect Address or Delivery Failure
Please double-check your shipping address at checkout.
We are not responsible for failed deliveries due to:
Incorrect or incomplete address
Unavailability of recipient
Re-delivery may incur additional shipping charges.
๐งพ GST Invoice
All orders include a tax invoice for your records. If you need a GST invoice, please contact us within 24 hours of ordering.
๐ Need Help?
For shipping-related queries, contact:
๐ง wellesalivebetter@gmail.com
๐ Wellesa, M-33, 2nd Floor, Rajouri Garden, New Delhi โ 110027